Privacy Policy

This Privacy Policy explains how Carter & Grace collects, uses, and protects your personal information when you visit or make a purchase from our website. This policy is designed in accordance with applicable data protection laws, including the UK GDPR.

1. Company Information

This website is owned and operated by MNS Brands B.V., registered under number 42012240.

2. Personal Information We Collect

We may collect the following types of personal data:

  • Identity information (name)
  • Contact details (email address, phone number, shipping and billing address)
  • Order and transaction information
  • Technical data (IP address, browser type, device information)
  • Usage data (how you interact with our website)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Send order updates and service communications
  • Improve website functionality and user experience
  • Prevent fraud and ensure security

4. Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: to fulfil your order and provide services
  • Legal obligation: to comply with applicable laws and regulations
  • Legitimate interests: to operate and improve our business and prevent fraud
  • Consent: where required, such as for marketing communications

5. Payments

Payments are processed securely through Shopify and its payment providers. We do not store full payment card details on our servers. Payment information is handled in accordance with Shopify’s security standards.

6. Shopify Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products. Shopify may process your personal data on our behalf.

For more details, please review:

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and support essential website functions.

For more information about how Shopify uses cookies, please refer to the Shopify Cookie Policy.

8. Sharing Your Information

We may share your personal data with:

  • Service providers (such as payment processors and shipping partners)
  • Technology providers (including Shopify)
  • Authorities where required by law

We do not sell your personal data.

9. International Data Transfers

Your information may be transferred and processed outside the United Kingdom or the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

11. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request the deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

12. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with immediate effect.