Payment Policy

This Payment Policy explains how payments are processed on the Carter & Grace website. It provides clear and transparent information to ensure a secure and reliable checkout experience.

1. Accepted Payment Methods

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

All payments must be completed at checkout before an order is processed.

2. Currency and Pricing

All prices are displayed in British Pound (GBP £). The total amount payable is shown at checkout before you confirm your order.

We offer free shipping on all orders. No additional charges will be applied at checkout.

3. Payment Processing

Payments are securely processed through Shopify and its integrated payment providers. Your payment information is encrypted and handled in accordance with industry security standards.

We do not store full payment card details on our servers.

4. Authorisation and Verification

All transactions are subject to verification and authorisation by your payment provider. In some cases, additional checks may be required to confirm your identity or prevent fraudulent activity.

If a payment is declined or cannot be processed, your order will not be completed.

5. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This confirms that your order has been received and is being prepared.

6. Failed or Cancelled Transactions

If a transaction fails, no payment will be taken. If you experience issues during checkout, please try an alternative payment method or contact your payment provider.

Orders cancelled before dispatch will not be charged or will be refunded if payment has already been captured.

7. Refunds

Refunds are processed in accordance with our Return and Refund Policy.

If a refund is approved:

  • It will be issued to the original payment method
  • Processing time is up to 7 days after approval

Your payment provider may require additional time to complete the refund.

8. Fraud Prevention

We reserve the right to refuse or cancel orders where fraudulent or unauthorised activity is suspected. Additional verification may be required before processing certain orders.

9. Privacy and Data Protection

Your payment and personal information are handled in accordance with our Privacy Policy.

Transparency and Agreements

By completing a purchase on our website, you confirm that you are authorised to use the selected payment method and that you agree to our Terms of Service.