Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa.
When is my payment charged?
Payment is processed at checkout when your order is placed.
Can I cancel my order?
Orders can be cancelled before dispatch. After shipping, cancellation is not possible, and the return process applies.
Shipping & Delivery
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Do you charge for shipping?
No, shipping is free on all orders.
Where do you ship?
We currently ship within the United Kingdom.
How long does delivery take?
Estimated delivery is 5–8 business days, including processing and transit time.
Will I receive tracking information?
Yes, tracking details are provided once your order is dispatched.
Returns & Refunds
What is your return period?
Returns can be requested within 30 days of delivery.
What condition must items be in for return?
Items must be unused, in original condition, with tags and packaging intact.
Are return shipping costs covered?
Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
How and when will I receive my refund?
If approved, refunds are issued to the original payment method within 7 days after approval.
Can I exchange an item?
Yes, exchanges are possible subject to availability. If unavailable, a refund will be issued.
Get in touch
If you haven't found the answer to your question, we'll be happy to help you directly.