Our Story Since 1998
For over 25 years, Carter & Grace has been devoted to creating timeless pieces that reflect quiet confidence, lasting comfort, and effortless sophistication. We believe true style isn’t bound by age or trend — it evolves with you, growing more refined over time.
FAQs
When will my order be shipped?
Once your payment has been successfully verified, we begin processing your order without delay.
Orders are typically prepared and dispatched within 24 to 48 hours.
As soon as your order leaves our warehouse, you will receive a shipping confirmation email including your tracking number, so you can follow your parcel every step of the way.
How Can I Track My Order
After placing your order, you will receive an email with your order number.
To track your delivery, simply visit our tracking page and enter your order number or email address for real-time updates.
What payment methods do you accept?
To make your shopping experience secure and convenient, we accept a range of trusted payment options:
Amex, Maestro, Visa, MasterCard, Apple Pay, Google Pay, Shop Pay and PayPal.
Choose what suits you best.
What is the return policy?
We offer a 90-day money-back guarantee.
If for any reason you're not fully satisfied, you may return any unused items within 90 days of receiving your order — no questions asked.
Refunds are issued to your original payment method or provided as store credit once we’ve received your return.
Do you offer free shipping?
Yes. We’re pleased to offer complimentary shipping throughout the United Kingdom.
As soon as your order is on its way, you’ll receive a tracking link to keep you informed from dispatch to delivery.
How can I reach you?
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 17:00
Sunday: Closed
We’re available six days a week — feel free to reach out.
At Carter & Grace, your satisfaction and peace of mind come first.
